Andrea
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Activity overview
Latest activity by Andrea-
Andrea created an article,
Do you offer any warranty on your products?
Yes, we offer a 2 Year Limited Warranty Policy for all of our inflatable stand-up paddle boards and a 90 Days Limited Warranty for accessories that come in the box (fins, paddle, security leash, ma...
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Andrea created an article,
How long does it take for returns to be processed and to receive a refund?
If a return-refund request has been initiated, please follow the instructions provided by our support team to return your package. Once the package is received in our warehouse, the processing time...
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Andrea created an article,
Can I return an item after it has been shipped and delivered?
You have 30 days from the date of receipt to initiate a return. To initiate a return, please contact us via email at hello@maddleboards.eu or through the request form in our FAQ & Help Center. O...
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Andrea created an article,
Can I modify or cancel my order before it's shipped?
Yes, you can make changes or cancel your order free of charge before it's processed for shipping. Once your order has been processed for shipping, we cannot make changes or cancellations to recal...
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Andrea created an article,
Can I modify or cancel my pre-order?
Yes, you can modify or cancel your pre-order free of charge before it is processed and/or dispatched. Contact us via Live Chat or email us at hello@maddleboards.eu with : Your order number The pro...
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Andrea created an article,
Shipping time for pre-orders
Due to the immense popularity of Maddle's product, it can happen that they are sold in pre-order. By pre-ordering, you are reserving your item on the next available shipment, and once we acquire th...
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Andrea created an article,
How can I track my order?
Our warehouse team will send you a tracking link via email once your order has been prepared and dispatched. Using that link, you can follow your order more closely and get a better idea of its arr...
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Andrea created an article,
I only received a part of my order. What should I do?
We understand how important it is for your order to arrive complete and on time. If you find yourself with only part of your order, don't worry — let's navigate this together. Check Your Tracking...
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Andrea created an article,
Can I pick-up my order to avoid the shipping process?
As of now, we do not offer an option for order pickup. However, our shipping times are very fast, typically ranging from 1 to 5 days. We strive to ensure your orders reach you promptly and efficien...
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Andrea created an article,
Can I specify a preferred delivery date or time for my order?
We understand the importance of receiving your order at a time that suits your schedule. However, we cannot guarantee specific delivery dates or times. This is because we rely on shipping carriers ...