• The pressure gauge of my manual pump does not work. What should I do?

    Keep in mind, the pressure gauge will show a measurement only after a while of pumping. Even once the board seems to be fully blown, it needs to be blown even further (at least 200-300 pumps total) to increase the internal pressure - which will give the board extra rigidity!

    With the manual pump, it's quite a physical exercise just to blow the board! 

    Note that your board will look inflated and feel firm to the touch around 2-3 PSI. but the gauge will show a reading only at 7 PSI and up, which is roughly 100-120 pumps. 

     

    When you find yourself having difficulty inflating the board or around 10 PSI, twist open the air intake valve located at the top of the pump’s air chamber to turn it from double action to single action. This will make it easier to pump up to 15 PSI. 

     

    Also make sure that the gauge is not loose. Simply screw the gauge in the pump by turning it clockwise.

     

     

     

  • What should I do if air is leaking around the valve?

    This is perfectly normal. Vibrations happening during transit may untighten the air valve. Vibrations from moving or handling the product around can also eventually slightly untighten the valve.

     

    Worry not, you simply have to screw it tighter!

    1.  If you suspect there is air leaking around the air valve, apply soapy water around the valve. If bubbles are forming, this means there is indeed an air leak.
    2. Completely dry the area.
    3. Deflate the board.
    4. In the repair kit, you will find a valve wrench.
    5. Remove the air valve cap.
    6. Insert the wrench.
    7. Turn the wrench clockwise to tighten the valve. 
    8. Testing : Inflate the board to 15 PSI. Apply soapy water around the valve. If there is still a leak, start over from the top and test again.
  • My board caves in the middle when using it in the water

    If your Maddle caves in the middle when using it in the water, it simply means that it is not inflated enough!

    With the electric pump, make sure you fill it up to 15 PSI and not 1.5 PSI.

  • What should I do if the air valve does not close properly ?

    If the air valve does not close properly, with air constantly leaking from the center of the valve, this means there may be debris obstructing the mechanism.

    1. Completely dry the area.
    2. Deflate the board.
    3. In the repair kit, you will find a valve wrench.
    4. Remove the air valve cap.
    5. Insert the wrench.
    6. Turn the wrench counterclockwise until you can remove the valve completely.
    7. Inspect the valve mechanism for any debris and try clicking it up and down.
    8. Look for a rubber gasket, which is an off-white o-ring.
    9. If you cannot find a rubber gasket or fix the mechanism of the valve, please reach out to our customer service over at hello@maddleboards.com.
  • What should I do if air is leaking out from the seam of my Maddle?

     

    If you suspect there is air leaking from the seams of your Maddle, inflate your board to 15 PSI and apply soapy water to the seams. If bubbles are forming, this means there is a leak.

     

    Rest assured, it can be fixed in a few steps! 

     

    1. Locate the flap of PVC from the seam that is not glued properly and reach for the glue in your repair kit. 
    2. Apply an even and thin layer of glue inside of the flap. Be mindful to not put too much, as it will leak around the patch and it is hard to clean up.
    3. Apply a lot of pressure evenly on the problematic seam, by using a flat and heavy item, or by using clamps.
    4. Leave it in place for 24 hours. Remove clamps / heavy items.
    5. Testing : To make sure the seam holds up for your future Maddle adventures, inflate the board to the recommended 15 PSI. Cover the seam with soapy water.

      If no bubbles are coming from around the seam of the patch, it means the issue is fixed!

      If you see bubbles coming from around the seam of the patch, this means the leak is not fixed. In that case, apply a PVC repair patch by following the troubleshooting guide in our article :
      “What should I do if there is a puncture in the PVC ?”.
  • What should I do if there is a puncture in the PVC ?

    If you suspect there is air leaking from a puncture in the PVC of your Maddle, inflate
    your board to 15 PSI and apply soapy water on the area you suspect to be punctured. If bubbles are
    forming, this means there is a leak.


    No need to worry, you can easily fix it!

    1. Completely deflate your Maddle board in a dry, cool and clean environment.
    2. Locate your repair kit, you will find PVC patches and glue inside of your repair kit.
    3. Cut out a piece of the patch just big enough to cover the hole.
    4. Thoroughly clean an area radius of 4 inches around the puncture using a wet cloth with soap or with an alcohol wipe. Make sure no water goes inside of the puncture and allow the material to dry.
    5. Thoroughly clean the PVC patch to remove any dust or debris. You can use a wet cloth with soap or with an alcohol wipe. Allow it to dry.
    6. Apply glue evenly on the matte side of the PVC patch and around the puncture. Make sure there is a small layer of glue all around the surface of the patch. Be mindful to not put too much, as it will leak around the patch and it is hard to clean up.
    7. Place the patch on the puncture. Make sure the puncture is in the middle of the patch
    8. Apply a lot of pressure evenly on the patch, by using a flat and heavy item, or by using clamps.
    9. Leave it in place for 24 hours. Remove clamps / heavy items. 
    10. If there are some sides of the patch that are not glued to the board, restart the process by applying a light layer of glue to the problematic spot. Apply pressure for 24 hours again.
    11. Testing : To make sure the patch holds up for your future Maddle adventures, inflate the board to the recommended 15 PSI. Cover the patch with soapy water. If you see bubbles coming from around the seam of the patch, this means the leak is not fixed.
    12. If the leak is not fixed, apply heat using a hair dryer until you can remove
      the patch.
    13. Start over from the top and test again. 
  • How to tighten the paddle’s quick release clamp

    If the length adjustment of the Maddle Paddle keeps sliding, it means the quick release clamp is not tight enough.
    1. Open the clamp.
    2. Twist the clamp in a clockwise direction to tighten the mechanism.
    3. Close the clamp and test to see if it’s tight enough. If not, try again.

  • How to disassemble a paddle that is stuck

    If you have difficulties taking the Maddle Paddle apart, it is most probably a result of some residues like sand or salt from the body of water you were in may have solidified, making it challenging to separate the paddle components.

    Sand, dust and debris will always find their way into the paddle shaft. It is important to always thoroughly rinse and clean every part of the paddle, as well as the rest of the product, after every use.

    • Ask for help to slide the shaft out. It may necessitate the strength of more than one person to disassemble a paddle stuck with sand and debris.
    • You may also try to soak your paddle in warm (not boiling, just warm) water for a few hours. The warmth will help soften the solidified residues and make disassembly easier.
    • You can loosen the paddle adjustment clamp to remove part of the tension on the stuck part. On the middle part of the paddle, you can open the adjustment clamp and turn it counterclockwise from one turn or two. It will allow the upper part of the paddle to get unstuck more easily!
    • Lubricants / greases might also help. Make sure to thoroughly clean the Maddle Paddle properly after taking it apart.