How long should my order take to arrive?

Shipping time for pre-orders

When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next batch is arriving here in our Montreal warehouse.
Once we have received your order at our warehouse, will be considered as "in stock".

Shipping time for orders that are in stock

If you order a product that is currently in stock, please allow between 1-3 business days to process  and ship the order. Once it has been processed for shipping, you will receive a tracking number. 

Shipping within Canada

Please allow up to 1 business day for order fulfillment and 1 business day for the carrier to come pick up your order. The carriers' delivery time generally varies between 1-4 business days for delivery in most of regions in Quebec and Ontario. In remote areas of Quebec and Ontario, as well as for the rest of Canada, delivery time can take a couple more days, ranging from 4-7 business days.

Shipping to USA

Please allow 1 to 3 business days to be prepared for shipping and picked up at our warehouse. All of our orders destined to our American customers are fulfilled through FedEx, USPS or UPS. This means that once your order leaves the warehouse, it will take between 1 to 6 business days to get to you, depending on your location and the volume of shipping that goes through your area.

Once the order is shipped and in the carriers' hands, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with the carrier's customer service. The above delivery times are only estimates given by the shipping carriers. Different factors that are out of our control might prolong the estimated shipping time; such as strikes, pandemics or periods of high traffic (Black Friday, Holidays, Boxing Day, etc.).

Once the order has left our warehouse, we will assist our clients to our best ability to ensure they receive their items in a timely manner, however, we have no control over the deadlines and cannot be held responsible for any delays.