Can I modify or cancel my order before it's shipped?

Yes, you can make changes or cancel your order free of charge before it's processed for shipping.

Contact us via Live Chat or by phone at 1-888-8-MADDLE with the following information :

• Your order number
• The product(s) you wish to modify or cancel
• The reason for the change

If your order hasn't been processed yet, we'll attempt to accommodate your request. Refunds will be initiated automatically if the order is successfully cancelled before fulfilment.

For more information on our policy, please visit our Refund Policy.