Orders & Payments - Europe
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Can I modify or cancel my pre-order?
Yes, you can modify or cancel your pre-order free of charge before it is processed and/or dispatched.
Contact us via Live Chat or email us at hello@maddleboards.eu with :
- Your order number
- The product you wish to modify or cancel
- As well as the reason for the modification/cancellation
If your request meets the criteria, we'll proceed accordingly, and you'll receive confirmation via email.
Refunds will be initiated on our end at the same time as the cancellation is done. Please note that although refunds may have been initiated and processed on our end, it may take a couple business days for the transaction to appear on your banking statements.