Orders placed before 12 PM (UTC+2) on weekdays, will be picked from stock and offered for transport the same working day. If an order is placed after 12 PM (UTC+2), it will be prepared and offered for transport the next business day. Once it has been processed for shipping, you will receive a tracking number. 

Shipping and Transit Times by Country for orders that are in stock

Shipping within the Benelux (Belgium, The Netherlands and Luxembourg)

Please allow up to 1 business day for the carrier to come pick up your order after it has been fulfilled. Shipments within the Benelux region generally reach their destination within 2 business days.

Shipping outside the Benelux (European Union)

Please allow up to 1 business day for the carrier to come pick up your order after it has been fulfilled. Once your order leaves the warehouse, Shipments to other European countries generally reach their destination within 2-5 business days, depending on your location and the volume of shipping that goes through your area.

Delivery Estimates: These transit times are estimates and not guaranteed delivery dates. Factors such as weather, carrier delays, and customs processing can impact actual delivery times.

Once the order has left our warehouse, we will assist our clients to our best ability to ensure they receive their items in a timely manner, however, we have no control over the deadlines and cannot be held responsible for any delays. 

Shipping Time for Pre-Orders

• Stock Status: When ordering online, the product page will indicate if the item is in stock. If the item is not in stock, a timeframe with dates indicating when the next batch is arriving at our warehouse will be provided.
• Pre-Order Fulfillment: Once we have received your pre-order at our warehouse, it will be considered "in stock" and processed for shipping according to the standard fulfillment time.

Order Edits and Cancellations:

• Order Changes and Cancellations: Once your order has been processed for shipping, we cannot make changes or cancellations to recall your order. If you need to modify or cancel your order, please contact us immediately via live chat for immediate assistance. Although we will do our best to provide the necessary assistance, we cannot guarantee that we will be able to proceed before fulfillment.

Due to the immense popularity of Maddle's product, it can happen that they are sold in pre-order. By pre-ordering, you are reserving your item on the next available shipment, and once we acquire the product at our warehouse, it will get shipped within the shortest delays we can.

Getting your order to you as quickly as possible is our top priority! Please refer yourself to the individual products' page to find out more about the availability of the item. If the items are in pre-sale, the dates will correspond to the estimated date of reception at our warehouse.

Once the stock is received at our warehouse and your order leaves our facility, transit times ranges from 1 to 5 business days across Europe.

Our warehouse team will send you a tracking link via email once your order has been prepared and dispatched. Using that link, you can follow your order more closely and get a better idea of its arrival.

If your order comes in multiple boxes, there will be more than one tracking linked to the same "master tracking". You can find the information regarding the status of each individual boxes' transit yourself on the tracking page from the carrier's website directly.

Please note that the tracking information will only show an update after the carrier initiated the first scan.

If your order consists of multiple packages and you have only received part of your order, please consult the article on ''I only received a part of my order, what should I do?''. 

We understand how important it is for your order to arrive complete and on time. If you find yourself with only part of your order, don't worry — let's navigate this together.

Check Your Tracking Information: The first thing to do is to review your tracking information. If your order consists of multiple items, there may be more than one tracking number. Each tracking number
corresponds to a specific box or package in your order.

You can independently verify the transit status of each box by accessing the tracking page directly from the carrier's website.

Different Delivery Dates: It is possible that carriers attempt to deliver different parts of your order on
separate dates. This is especially true if your items are in different-sized boxes that require special care. Check the tracking page for each item to see if they are scheduled for delivery on different dates.

Wait for Updates: If one of your tracking numbers shows no updates, give it 2 business days.
Sometimes, carriers may take a bit of time to process and update the status.

Contact Customer Service: If there are still no updates after 2 business days or if you have concerns
about the status of your order, reach out to our customer service. We're here to assist you and provide
the information you need.

As of now, we do not offer an option for order pickup. However, our shipping times are very fast, typically ranging from 1 to 5 days. We strive to ensure your orders reach you promptly and efficiently.

We understand the importance of receiving your order at a time that suits your schedule. However, we cannot guarantee specific delivery dates or times.

This is because we rely on shipping carriers to efficiently handle and expedite the delivery of packages and carriers do not provide services that allow for such specific scheduling.

Nevertheless, we've got you covered! You can easily track the transit of your order online to stay informed about the expected delivery time. Once your order is on its way, you'll receive tracking information, offering real-time updates on its journey to your doorstep.

For any specific inquiries related to delivery or if you have special considerations, we recommend reaching out directly to the carrier handling your shipment. They will be best equipped to provide detailed information and address any concerns you may have.

We appreciate your understanding and cooperation as we work to ensure a smooth and reliable delivery process for your order. If you have further questions or need assistance, feel free to contact our dedicated customer service team!