• Do you offer free shipping?

    Yes! We offer free shipping on our Maddle boards to most destinations within Canada & US. Whether you're in the bustling city or nestled in a quieter corner of your country, we strive to bring the benefits of free shipping to you.

     

    Eligible Orders: Our free shipping offer on boards extends to any accessory items that are added in the same order. We believe in providing you with not just quality products but also a seamless delivery experience. Any accessories added to the same order that contains a board will be shipped for free. (Accessories added to an order with a board will also benefit from a 20% discount!)

    *Any separate orders containing only accessories without a board will be subject to shipping fees that will be calculated at checkout. Shipping fees vary depending on the items selected and the address entered for delivery.

     

    Remote Postal Code/Zip Code Restrictions: While we endeavour to reach as many locations as possible, some remote postal codes/zip codes may have specific restrictions. Unfortunately, certain areas or regions may not qualify for our free shipping offer. This is due to higher shipping costs associated with delivering to these specific areas. In these cases, shipping fees may be applicable. This applies to but is not limited to Alaska, Hawaii, Yukon, Nunavut, and N.W.T.


    For more information or to find out if any fees are related to the shipping of your order, contact us via live chat or by email at hello@maddleboards.com.

  • Are there shipping charges for accessories?

    Yes, there are shipping charges for accessories if purchased without a board. This includes items like kayak conversion kits, dry bags, electric pumps, etc. The shipping cost is calculated based on your location.

     

    Free Shipping with a board

    Here's a fantastic perk for our customers: you can avoid shipping charges on accessories when you purchase them alongside a Maddle board. Any accessories added to your order along with a paddleboard will be eligible for free shipping and a 20% discount on accessory items. It's our way of enhancing your overall shopping experience and making paddleboarding more fun!

  • Do you ship to P.O. boxes?

    Unfortunately, we do not ship to P.O. Boxes. This is because carriers do not accept packages destined for P.O. Boxes.

    We want to ensure that your order reaches you securely and without any complications. Therefore, when placing your order, please provide an accurate shipping address that does not involve a P.O. Box. This ensures a smooth delivery process, and you can have your purchased items in your hands as quickly as possible.

    If you have any concerns or need assistance in selecting an appropriate shipping address, feel free to reach out to our customer service team. We're here to help make your shopping experience with us as convenient and straightforward as possible. Thank you for your understanding!

  • How long should my order take to arrive?

    Shipping time for pre-orders

    When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next batch is arriving here in our Montreal warehouse.
    Once we have received your order at our warehouse, will be considered as "in stock".

     

    Shipping time for orders that are in stock

    If you order a product that is currently in stock, please allow between 1-3 business days to process  and ship the order. Once it has been processed for shipping, you will receive a tracking number. 

    Shipping within Canada

    Please allow up to 1 business day for order fulfillment and 1 business day for the carrier to come pick up your order. The carriers' delivery time generally varies between 1-4 business days for delivery in most of regions in Quebec and Ontario. In remote areas of Quebec and Ontario, as well as for the rest of Canada, delivery time can take a couple more days, ranging from 4-7 business days.

    Shipping to USA

    Please allow 1 to 3 business days to be prepared for shipping and picked up at our warehouse. All of our orders destined to our American customers are fulfilled through FedEx, USPS or UPS. This means that once your order leaves the warehouse, it will take between 1 to 6 business days to get to you, depending on your location and the volume of shipping that goes through your area.

     

    Once the order is shipped and in the carriers' hands, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with the carrier's customer service. The above delivery times are only estimates given by the shipping carriers. Different factors that are out of our control might prolong the estimated shipping time; such as strikes, pandemics or periods of high traffic (Black Friday, Holidays, Boxing Day, etc.).

    Once the order has left our warehouse, we will assist our clients to our best ability to ensure they receive their items in a timely manner, however, we have no control over the deadlines and cannot be held responsible for any delays. 

  • Shipping time for pre-orders

    Due to the immense popularity of Maddle's product, it can happen that they are sold in pre-order. By pre-ordering, you are reserving the item on the corresponding container batch, and once we acquire the product at our warehouse, it will get shipped within the shortest delays we can. Getting your order to you as quickly as possible is our top priority! Please refer yourself to the individual products' page to find out more about the availability of the item. If the items are in pre-sale, the dates will correspond to the estimated date of reception at our warehouse.

    Once the stock is received at our warehouse and your order leaves our facility, transit times ranges from 1 to 4 business days across Quebec & Ontario, depending on your location and the volume of shipping that goes through your area. For regions outside of QC & ON, transit time can take a few more business days.

    Please allow up to 1 business day for order fulfillment and 1 business day for the carrier to come pick up your order.

    Shipping to USA : Please allow 1 to 3 business days to be prepared for shipping and picked up at our warehouse.

    Once the order is shipped, we do not control the delays, as well as the delivery time. If you have any requests regarding those, please take them up directly with the carrier's customer service.

  • How can I track my order?

    Our warehouse team will send you a tracking link via email once your order has been prepared and dispatched. Using that link, you can follow your order more closely and get a better idea of its arrival.

    If your order comes in multiple boxes, there will be more than one tracking linked to the same "master tracking". You can find the information regarding the status of each individual boxes' transit yourself on the tracking page from the carrier's website directly.

    Please note that the tracking information will only show an update after the carrier initiated the first scan.

     

    If your order consists of multiple packages and you have only received part of your order, please consult the article on ''I only received a part of my order, what should I do?''

  • I only received a part of my order. What should I do?

    We understand how important it is for your order to arrive complete and on time. If you find yourself with only part of your order, don't worry — let's navigate this together. Here's a step-by-step guide to help you:

     

    Check Your Tracking Information: The first thing to do is to review your tracking information. If your order consists of multiple items, there may be more than one tracking number. Each tracking number
    corresponds to a specific box or package in your order.

    You can independently verify the transit status of each box by accessing the tracking page directly from the carrier's website. Here are instructions based on specific carriers:

    CANPAR: View instructions
    UPS: ​View instructions
    FEDEX: View instructions
    GLS: ​ View instructions

    Different Delivery Dates: It is possible that carriers attempt to deliver different parts of your order on
    separate dates. This is especially true if your items are in different-sized boxes that require special care. Check the tracking page for each item to see if they are scheduled for delivery on different dates.

    Wait for Updates: If one of your tracking numbers shows no updates, give it 2 business days.
    Sometimes, carriers may take a bit of time to process and update the status.

    Contact Customer Service: If there are still no updates after 2 business days or if you have concerns
    about the status of your order, reach out to our customer service. We're here to assist you and provide
    the information you need.

  • Can I pick-up my order to avoid the shipping process?

    Yes, absolutely! We understand that sometimes you prefer the convenience of picking up your order in person. At Maddle, we offer a hassle-free pickup option at our warehouse in Ville Mont-Royal, QC.

    Here's how it works:

    1. Place Your Order: Simply browse our selection, add your desired items to the cart, and proceed to checkout.

    2. Choose Pickup Option: During the checkout process, you will have the option to select "Scheduled Pick Up - Montreal" as your preferred delivery method.

    3. Receive Pickup Invitation: Once your order is ready, you will receive an email invitation. This email will guide you on scheduling your pick up appointment.

    4. Schedule Your Pickup: You have the flexibility to choose a pickup time that suits your schedule. Pickup slots are usually available between 10 am and 5 pm from Monday to Friday and between 11 am and 4 pm on Saturdays (Eastern Time).

    5. Visit Our Warehouse: Head to our warehouse at the scheduled time. Our team will have your order ready and waiting for a swift pickup experience.

  • Can I specify a preferred delivery date or time for my order?

    We understand the importance of receiving your order at a time that suits your schedule. However, we cannot guarantee specific delivery dates or times.

    This is because we rely on shipping carriers to efficiently handle and expedite the delivery of packages and carriers do not provide services that allow for such specific scheduling.

    Nevertheless, we've got you covered! You can easily track the transit of your order online to stay informed about the expected delivery time. Once your order is on its way, you'll receive tracking information, offering real-time updates on its journey to your doorstep.

    For any specific inquiries related to delivery or if you have special considerations, we recommend reaching out directly to the carrier handling your shipment. They will be best equipped to provide detailed information and address any concerns you may have.

    We appreciate your understanding and cooperation as we work to ensure a smooth and reliable delivery process for your order. If you have further questions or need assistance, feel free to contact our dedicated customer service team!