Jeannie Cheng
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Activity overview
Latest activity by Jeannie Cheng-
Jeannie Cheng created an article,
My board caves in the middle when using it in the water
If your Maddle caves in the middle when using it in the water, it simply means that it is not inflated enough! With the electric pump, make sure you fill it up to 15 PSI and not 1.5 PSI.
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Jeannie Cheng created an article,
How to grease the manual pump
Manual Pump Maintenance Regular maintenance of your manual pump is crucial to ensure its optimal performance. It is essential to periodically check the lubrication of the pump's piston. If the pump...
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Jeannie Cheng created an article,
If I don't like the color of my board, can I exchange it or return it?
You can exchange or return your order as long as it meets the criteria as stated in our return policy. Note that shipping fees and return costs apply. Although we try our best to depict the colors ...
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Jeannie Cheng created an article,
How long does it take for returns to be processed and to receive a refund?
If a return-refund request has been initiated, please follow the instructions provided by our support team to return your package. Once the package is received at our warehouse facility, processing...
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Jeannie Cheng created an article,
What should I do if my order arrives damaged or with missing parts?
Contact us within 7 days of receiving your order, and we'll assist you in rectifying the issue. Depending on the situation, we may offer replacement parts, a new unit, or other remedies as per our ...
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Jeannie Cheng created an article,
Can I return an item after it has been shipped and delivered?
You can initiate a return for exchange or refund within 30 days of delivery, provided the product is in its original condition and packaging. Contact us with your order number, the product you wish...
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Jeannie Cheng created an article,
Can I modify or cancel my order before it's shipped?
Yes, you can make changes or cancel your order free of charge before it's processed for shipping. Contact us via Live Chat or by phone at 1-888-8-MADDLE with the following information : Your order...
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Jeannie Cheng created an article,
Do you offer free shipping?
Yes! We offer free shipping on our Maddle boards to most destinations within Canada & US. Whether you're in the bustling city or nestled in a quieter corner of your country, we strive to bring the ...
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Jeannie Cheng created an article,
Are there shipping charges for accessories?
Yes, there are shipping charges for accessories if purchased without a board. This includes items like kayak conversion kits, dry bags, electric pumps, etc. The shipping cost is calculated based on...
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Jeannie Cheng created an article,
How long should my order take to arrive?
Shipping time for pre-orders When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next...