FAQ - Shipping, Return & Exchange

Shipping

• Do you offer free shipping?
• Are there shipping charges for accessories?
• Do you ship to P.O. boxes?
• How long should my order take to arrive?
• Shipping time for pre-orders
• How can I track my order?

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Return & Refund

• Can I modify or cancel my pre-order?
• Can I modify or cancel my order before it's shipped?
• Can I return an item after it has been shipped and delivered?
• How long does it take for returns to be processed and to receive a refund?

Warranty & Exchange

• Do you offer any warranty on your products?
• If I don't like the color of my board, can I exchange it or return it?
• What should I do if my order arrives damaged or with missing parts?

Shipping - Europe

• How long should my order take to arrive?
• Shipping time for pre-orders
• How can I track my order?
• I only received a part of my order. What should I do?
• Can I pick-up my order to avoid the shipping process?
• Can I specify a preferred delivery date or time for my order?

Return & Refund - Europe

• Can I modify or cancel my order before it's shipped?
• Can I return an item after it has been shipped and delivered?
• How long does it take for returns to be processed and to receive a refund?
• Can I modify or cancel my pre-order?

Warranty & Exchange - Europe

• Do you offer any warranty on your products?