Can I modify or cancel my order before it's shipped?

Yes, you can make changes or cancel your order free of charge before it's processed for shipping.

Once your order has been processed for shipping, we cannot make changes or cancellations to recall your order. If you need to modify or cancel your order, please contact us immediately via live chat for immediate assistance.

If your order hasn't been processed yet, we'll attempt to accommodate your request. Refunds will be initiated automatically if the order is successfully cancelled before fulfilment.

Although we will do our best to provide the necessary assistance, we cannot guarantee that we will be able to proceed before fulfillment.