Can I return an item after it has been shipped and delivered?

You have 30 days from the date of receipt to initiate a return.

To initiate a return, please contact us via email at hello@maddleboards.eu or through the request form in our FAQ & Help Center. 

Once your return request is accepted, we will provide the return label to print and tape on the box with clear/transparent tape. 

We will also provide a return authorization sheet to include in the box with the returned product. This sheet must be included in the package to ensure proper processing.

Unused Products

Products must be returned unused and in their original packaging. Returns within this period for any reason are eligible for a full refund, minus the return shipping costs that will be deducted from the total refund amount. 

Used and Non-Defective Products

If the paddle board has been used and is not defective, a 20% restocking fee will apply. Additionally, customers are responsible for the return shipping costs. We do not accept returns of used products without the original box and packaging.

Return Window After Request

After your return request is accepted, you have 14 days to ship the product back to us. If the product is not shipped within this timeframe, we reserve the right to refuse the return request.

To find out the complete terms, please refer to our Return Policy page directly on our website.