We understand how important it is for your order to arrive complete and on time. If you find yourself with only part of your order, don't worry — let's navigate this together.
Check Your Tracking Information: The first thing to do is to review your tracking information. If your order consists of multiple items, there may be more than one tracking number. Each tracking number
corresponds to a specific box or package in your order.
You can independently verify the transit status of each box by accessing the tracking page directly from the carrier's website.
Different Delivery Dates: It is possible that carriers attempt to deliver different parts of your order on
separate dates. This is especially true if your items are in different-sized boxes that require special care. Check the tracking page for each item to see if they are scheduled for delivery on different dates.
Wait for Updates: If one of your tracking numbers shows no updates, give it 2 business days.
Sometimes, carriers may take a bit of time to process and update the status.
Contact Customer Service: If there are still no updates after 2 business days or if you have concerns
about the status of your order, reach out to our customer service. We're here to assist you and provide
the information you need.
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